FAQ

Before you visit: common questions

If yours isn't here, message us on WhatsApp.

General

Where exactly is WELLS Clinic?

8F, Apgujeong Building, 842 Nonhyeon-ro, Gangnam-gu, Seoul. Take Subway Line 3 to Apgujeong Station, Exit 3 — about five minutes on foot. NH Bank is on the ground floor.

What are your office hours?

Monday to Friday 10:00–20:00, Saturday 10:00–17:00, lunch 13:00–14:00. Closed on Sundays and Korean public holidays.

Are the prices on this page final?

Prices are listed in Korean won and exclude 10% VAT. The dermatologist confirms your plan and the final price at the consultation, before anything starts.

Will I be sedated for Thermage or Ultherapy?

No. WELLS does not use deep sedation for lifting treatments. We use Air NOX (a controlled oxygen and nitrous-oxide mix) with local anesthetic. You stay awake, need no fasting, recover within about two minutes and can drive afterwards.

How do I know the Thermage and Ultherapy tips are genuine?

Only genuine tips are used — and because you stay awake, you can see the tip and the shot count yourself. If a tip is ever found not to be genuine, WELLS refunds ten times the treatment price.

What's different about Thermage MAX?

Standard Thermage delivers RF heat without protecting the collagen-producing cells. At WELLS, an AQ MAX infusion before treatment and a collagen-peptide serum during it are used to keep those cells active — and a microbiome test before and a year later shows how your skin's aging pace changes.

How do I book from overseas?

Message us on WhatsApp (+82 10-8603-2372) or Instagram @wellsclinic.global with your concern and dates. You'll get a suggested plan and appointment time before you travel.

Do you speak English?

Yes. Consultations at the clinic are available in English, and replies on WhatsApp and Instagram are in English — you can plan the whole visit without a translator.

Thermage MAX

Do I need to fast or be sedated?

No. WELLS does not use deep sedation for Thermage. Non-sedation Air NOX with local anesthetic keeps you awake, no fasting is needed, and you can drive afterwards.

Is 600 or 900 shots right for me?

The dermatologist decides at consultation based on the area to be treated. Both options use genuine Thermage FLX tips, guaranteed at ten times the price if ever found not genuine.

Is Collagen MAX a different machine from regular Thermage?

No. It uses the same 4th-generation Thermage FLX. The difference is the added microbiome test, the AQ MAX infusion and the collagen booster serum.

What is AQ MAX, and is it proven?

AQ MAX is an amino-acid (alanyl-glutamine) infusion given before treatment. In WELLS cell-culture tests it helped heated skin cells survive and reduced the heat-related drop in collagen. These are laboratory results, not results in people; your dermatologist will explain whether it suits you.

Does Thermage hurt?

Thermage creates a hot, stinging feeling. WELLS uses numbing cream, local anesthesia and the collagen booster serum to ease it. Air NOX is also available, and you stay awake the whole time.

What does the microbiome test tell me?

Your skin’s oil and moisture levels, plus microbial diversity, barrier health and inflammation tendency. Comparing before and after treatment, and again a year later, shows how your skin is changing.

When will I see results?

Changes typically begin to show about two weeks after treatment. Results vary from person to person.

Ultherapy Prime FIT

Why doesn't WELLS use deep sedation for Ultherapy?

Ultherapy's own guidelines don't recommend it. Under sedation you can't give feedback, so energy tends to be pushed higher — raising burn risk — and you can't check the tip or shot count yourself.

What is the difference between FIT 400 and FIT 500?

FIT 400 is 300 Ultherapy shots plus Fitting 100 kJ; FIT 500 is 400 shots plus Fitting 100 kJ. The dermatologist recommends one at consultation.

Sculptra Lifting

How many sessions will I need?

The listed price is for one session. The dermatologist assesses your face at consultation and tells you whether one session is enough.

Can this be combined with Ultherapy or Thermage?

Lifting devices and Sculptra act on different layers, so combinations are common — the dermatologist plans the order and timing at consultation.

3X Upper Face Lifting

Is there downtime?

There is no incision. The dermatologist explains what to expect for your skin at consultation.

Can I combine this with full-face Ultherapy?

Ask on WhatsApp — the dermatologist will tell you whether a combination fits and in what order.

Rejuran Tox

Which skin smoothing product should I choose?

Both are genuine, dosed by the dermatologist. One option is made in Korea; the other is the original US-made product. Tell us your preference on WhatsApp.

How soon can I fly home?

Tell us your flight dates on WhatsApp and the dermatologist will advise on timing.

MELA Triple Toning

How many sessions are needed?

The listed price is per session. Melasma is managed over time; the dermatologist sets the number and interval at consultation.

Is it suitable for Asian skin?

The dermatologist confirms suitability for your skin type in person before the first session.

CeraXosome Scalp & Hair Program

How often are sessions done?

In the clinical program, infiltration is repeated every two weeks. The listed package includes one in-clinic session plus three months of chews; the dermatologist advises how many sessions fit your case.

Does it hurt?

Lidocaine spray is applied to the hairline (and crown if treated) three minutes before the microneedle infiltration.

Onda MAX

Does Onda MAX hurt? Do I need anesthesia?

Onda cools the skin surface while it heats the layers underneath, so most patients complete the session without numbing cream. Pain tolerance differs, and the dermatologist adjusts the energy to you.

What do 60, 80 and 100 kJ mean?

The total microwave energy delivered in the session. More energy covers a larger area or more passes; the dermatologist chooses the level for your jawline, chin and neck at consultation. Every level includes the Detology cream to take home.

Will my cheeks look hollow afterwards?

We plan the treatment to lower the risk of losing cheek volume. The 7 mm handpiece is kept to the areas with excess fat, and the dermatologist limits it on thin cheeks. If you have already lost cheek volume, they may suggest a different plan.

Ask us about your treatment

Tell us about your concerns and travel dates on WhatsApp. We will explain your options and share available appointment times.

Message us on WhatsApp